Terms of Use

These terms and conditions (Terms of Use) constitute legally binding agreement made between you (“you”, “your”) and De Los Santos Medical Center (the “Company”, “we”, “us”, or “our”), concerning your access to and use of this website, as well as any features or services we may provide through this website (collectively, the “Site”). You agree that by using the Site, you have read, understood, and agree to be bound by all of these Terms of Use. If you do not agree with (or cannot comply with) the Terms of Use, then you may not access or use the Site.

You represent and warrant that you are of minimum legal age or a t least 18 years if age, and have the legal capacity and authority to bind yourself to these Terms of Use and agree to be bound by the terms hereof.

The Company reserves the right to deny or revoke access to the Site or any part thereof, to any person, at any time in its sole discretion, with or without cause. The Company may report to law enforcement authorities any action that may be illegal, and any report it receives of such conduct. When legally required, the Company will cooperate with regulatory, judicial, or law enforcement agencies in any investigation of alleged illegal activity conducted or carried out in accessing the Site or through the use of the Site.

  1. Acceptance of Terms of Use

These Terms of Use set out legally binding terms of your use and access to the Site. By using this Site, you acknowledge that you have read and understood, and you accept and agree to be bound by the terms, conditions, notices contained or referenced in this Terms of Use.

  1. Access and Use of This Site

You will access and use the Site only for legitimate and lawful purposes, and in accordance with these Terms of Use, including the Privacy Policy as defined in the suceeding section, and you will ensure that any information you provide to us in accessing the Site or through using the Site is true, accurate, current, and complete.

  1. Changes to the Terms of Use

Supplemental terms and conditions and/or documents to these Terms of Use shall be posted on the Site from time to time are hereby expressly incorporated herein by reference. The company reserve the right, in our sole discretion, to amend these Terms of Use at any time and for any reason. All changes shall take effect seven (7) days after the date on which this Terms of Use is posted. If you do not agree with any aspect of amended Terms of Use, you must immediately cease accessing our using our Site or any of the relevant services available in the website.

  1. Intellectual Property

The Site and all proprietary and intellectual property rights therein are and shall be owned by the Company. All rights reserved.

  1. Data Privacy

The Company’s Data Privacy Notice (the Privacy Notice), as may be amended from time to time and may be accessed through the Site, is hereby incorporated by reference to these Terms of Use. The Privacy Notice explains how we process and use your personal information in accessing and using the Site and availing of our services. The Company takes utmost care to prevent any unauthorized processing, disclosure and all other compromise of your personal information. Your personal information may be disclosed only by the Company in cases specifically provided by law or upon your request, or if the same is necessary to comply with a legal. Statutory, or investigative law enforcement requirements, or as otherwise provided in our Company Data Privacy Manual.

  1. Corporate Governance

The Company’s primary aim is to ensure that patients and all other stakeholders receive the highest possible quality of care and service. In doing so, the Company institutionalizes the principles of good corporate governance in the entire organization by adopting the following corporate governance policies:

  1. Anti-Bribery and Anti-Corruption Policy
  2. Conflict of Interest Policy
  3. Donation Grants and Sponsorship Policy
  4. Gifts and Hospitality Policy
  5. Government Interaction Policy
  6. Policy and Procedure for Whistleblowing of Reportable Conduct
  7. Third-Party Risk Management Policy

The Company’s internal regulatory framework is primarily based on the corporate governance principles and policies mentioned above. Consistent with the pursuit of its core businesses and in its dealings with all stakeholders, the Company complies with its external and legal framework involving various general and special laws and their implementing rules and regulations.

  1. Patient Portal

To ensure your safety during and after your visit in our hospital's facilities and in compliance with existing COVID-19 health protocols, all visitors are required to fill-up a Health Declaration Form which you can access in the Company’s website at https://healthdeclaration.dlsmc.ph/.

Access to your laboratory results may be done through our online portal (DLSMC MyResults) it is provided with single sign-on at https://bit.ly/dlsmcmyresults  using your login credentials such as username and password. Your access remains active unless you notify us that you would like to opt-out, or, you have violated these terms and conditions resulting in termination of your access.

You may also book a schedule for your RT-PCR Testing (COVID-19 swab test) by going to https://rtpcr.dlsmc.ph/ wherein you will be required to disclose your personal information and undergo case investigation to allow us to schedule your RT-PCR Test and ensure that the best possible care is provided to you. For other concerns regarding this service, feel free to email us at productinfo@dlsmc.ph.

  1. Term and Termination

The Terms of Use take full force and effect on the date on which you commence accessing or using the Site, whichever is earlier, and shall continue unless your access or use of the Site is terminated or restricted in accordance with the Terms of Use. We reserve the right to terminate or restrict your access to or use of the Site at any time and for any reason.

  1. Force Majeure

We shall not be responsible for damages, delays, or non-performance of the Site resulting from acts or occurrences beyond our reasonable control, including, but not limited to, fire, lightning, explosion, power or surge or failure, flood, typhoon, acts of God, epidemic, pandemic, government, government-imposed quarantines, war, revolution, civil commotion or acts of civil or military authorities or public enemies; any law, order, regulation, ordinance or requirement of any government or legal body or any representative of any such government or legal body; or labor unrest, including, without limitation, strikes, slowdowns, picketing, or boycotts; inability to secure raw materials. Transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.

  1. Third-Party Sites

The Sites may include links to other websites that are not owned by the company (“Third-Party Sites”). You agree to hold harmless and release the Company, its shareholders, subsidiaries, affiliates, officers, directors, employees, and representatives from any claims, demands, and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with your use of Third-Party Sites.

  1. General

Headings are for reference purposes only and in no way define, limit, construe, or describe the scope or extent of each Section. Our failure to act with respect to a breach by you or other user does not waive our right to act with respect to subsequent or similar breaches. Right to indemnification and the liability incurred shall survive any termination or expiration of these Terms of Use, and your access and/or use of the Site.

  1. Disclaimer of Warranties

You acknowledge and agree that you access and use the Site at your own risk. The Site is provided on an "as is" and "as available" basis, without warranties of any kind, and to the maximum extent permitted by law, the Company, its officers, directors, employees, agents, subsidiaries, and affiliates, disclaim all warranties express or implied, including, but not limited to, the warranties of merchantability, fitness for a particular purpose, title, non-infringement and those arising from course of dealing or usage of trade. We do not warrant that you will be able to access or use the Site at the times or locations of your choosing that access or use of the Site will be uninterrupted or error-free, reliable, accurate, timely, useful, adequate, complete or suitable; that defects in the Site will be corrected; or that the Site is free of viruses or other harmful components.

We shall not be liable to you for any indirect, incidental, consequential, special, punitive, remote or other similar damages, including, but not limited to, loss of revenues, lost profits, lost data, or business interruption or other intangible losses (however such losses are qualified), arising out of or relating in any way to these Terms of Use, the access and/or use of the Site, whether based on contract, tort or any other legal theory, and whether or not the Company has been advised of the possibility of such damages.

In the event of any problem with the Site, you agree that your sole remedy is to cease access and/or use of the Site.

You agree to defend, indemnify, and hold the Company, its parent, subsidiaries, affiliates, officers, employees, agents, partners, and licensors harmless from any losses, costs, liabilities, claims, causes of action, and expenses (including reasonable attorneys' fees) relating to or arising out of, directly or indirectly: (a) your access to and use of, or inability to access or use, the Site; (b) your violation of these Terms of Use; (c) your violation of any rights of a third party, including any user of the Site; or (d) your violation of any applicable laws, rules, or regulations. The Company reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with the Company in asserting any available defenses. You agree that the provisions in this Section will survive the termination of these Terms of Use, or your access to or use of the Site. 

  1. Assignment

You acknowledge and agree that the Company may assign its rights and obligations under these Terms of Use without notice to you. You shall not assign your rights and obligations under these Terms of Use without the prior written consent of the Company (such consent may be withheld or conditioned, at our sole discretion). Any assignment without our prior written consent shall be null and void and of no effect.

  1. Dispute Resolution and Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the Philippines without reference to conflict of laws principles, and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the proper courts of Quezon City, Philippines.

You agree that we may elect to resolve the dispute in a cost-effective manner through arbitration in Quezon City, Philippines under the rules of the Philippine Dispute Resolution Center. Any arbitration award shall be final and binding upon the parties and may be enforced by judgment of a competent court having jurisdiction.

  1. Entire Agreement and Severability

These Terms of Use shall constitute the entire agreement between you and the Company concerning the Site. If any provision of these Terms of Use is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect.